CHAPUIS-COMOY & CIE SHOP - PIPES ONLINE SALES

Repair & After Sales Service

PIPE REPAIR
Is the mouthpiece of your briar pipe broken? Don’t panic, we can replace it!
For briar pipes not purchased on nomdunepipe.shop, if we judge that we can do the repair, we accept to do it but without any guarantee against the risk of breakage.

 

PROCEDURE

1.     Please contact us via our contact form

2.    Do not hesitate to attach photographs of your pipe(s) to make the diagnostic easier and allow us to establish a precise estimate.

3.     If we can do the repair, you will be able to fill out an after-sales service order form before sending it with your shipment. For sending your pipes, always separate the briar bowl from the stem to avoid breakage during transport. Avoid joining the boxes: it increases the shipping costs unnecessarily. Just make sure that your pipes are well protected. Always join all parts of the pipe (even if your pipe is broken): they can be useful for repair.

4.     Upon receipt of your package, we will confirm the exact time and amount of the repairs. Each repair requires special attention. Thus, the average repair time is 2 to 4 weeks. In any case, we will take care of your briar pipes and will do our best to ensure that you receive them as soon as possible.

5.     Once the repair is done, you can proceed to the payment of your order. We accept payment through wire transfer, credit card or PayPal.

6.     Upon receipt of your payment, we will confirm you the shipment of your pipe as well as the tracking number of the package.

 

AFTER SALES SERVICES 
All our briar pipes are guaranteed two years against defaults in materials or workmanship. Please note that only our experts are able to decide to exchange or repair any pipe purchased from nomdunepipe.shop.
Please contact us via our contact form and do not hesitate to attach photographs of your tobacco pipe to make the diagnostic easier. We will contact you if we need further information.

 

PIPE REPAIRS

Requested mouthpiece Cost
Regular vulcanite mouthpiece 20€ incl. VAT per pipe + 7€ as shipping fee
Long vulcanite mouthpiece 25€ incl. VAT per pipe + 7€ as shipping fee
Regular black or colored acrylic mouthpiece 30€ incl. VAT per pipe + 7€ as shipping fee
Genuine horn mouthpiece 30€ incl. VAT per pipe + 7€ as shipping fee
Regular Cumberland mouthpiece 30€ incl. VAT per pipe + 7€ as shipping fee
Not standard Mouthpiece On request

Shipping Fee 
Shipping costs are 7€ for France, even if you have many pipes to repair shipping costs remain the same. Please contact us via our contact form if you need to have your pipe shipped abroad.

 

Site édité par :
Chapuis Comoy
17 Route de la Faucille
39200 Villard-Saint-Sauveur
Conception et Développement :
www.rectangle.net
Hébergement :
ONLINE SAS BP 438
75366 PARIS CEDEX 08
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