Chapuis-Comoy & Cie sarl (hereinafter referred to as nomdunepipe.shop) is concerned about the protection of personal data of its visitors and customers. It undertakes to ensure the best level of protection for your personal data in accordance with the European and French regulations applicable to it in terms of personal data protection.
Who is in charge of my personal data?
Chapuis-Comoy & Cie sarl with a capital of 169.950 €, registered in the RCS of Lons-le-Saunier under the number 60 B 37 and whose head office is located 17 route de la Faucille, l’Essard, 39200 Villard-Saint-Sauveur.
Why does nomdunepipe.shop collect my personal data?
nomdunepipe.shop uses your personal data mainly for the following purposes:
- Order management and customer relationship management
We need the information that concerns you for the management of your orders and the follow-up of your orders (for example deliveries, invoices, accounting and in particular the management of the accounts receivable, the follow-up of the customer relationship such as the realization and the management of the service, …).
- Payment of your orders
When you pay on nomdunepipe.shop, your payments are secure. nomdunepipe.shop does not collect your payment data. All of your bank details are collected only by our payment service provider to ensure the security of payments.
- Personalization of our services and the messages we send to you
Your information allows us to improve and personalize the services we provide and the communications we send to you. For example, we may send you personalized emails or recommend products similar to those you have already purchased or viewed that match your interests.
- Security of our website
We collect certain navigational data to enable us to ensure the security of our services and to detect, prevent or trace any attempt at malicious or computer intrusion or any violation of the terms of use of our Services.
- Customer knowledge & statistics and website performance
We may use data to better understand our customers or for statistical purposes to analyze site activity and improve the services we provide. We perform audience measurement, for example, we measure the number of page views, the number of visits to the site, as well as visitor activity on the site and the frequency of return visits.
What your personal data are collected?
In particular, we collect and process your name, first name, postaddress, email address, password, telephone number, connection and navigation data, order history, preferences and interests, consulted products, delivery incidents, complaints.
The compulsory or optional nature of the data is indicated to you at the time of collection by an asterisk. Some data is collected automatically because of your actions on the site, other information may be transmitted by partners.
When ?
We collect the information you provide us when :
– you create your account on nomdunepipe.shop
– you place an order on nomdunepipe.shop
– you navigate on nomdunepipe.shop and consult products
– you contact our Customer Service
What communications can I receive?
Thanks to our personal data, we can send you the following information:
Service Emails
Following an order, you will receive several emails to allow you to track your order or its execution (order confirmation, information about the delivery of your package, …). These service messages are necessary for the proper execution of the orders you have requested. The reception of this information is not linked to the choices you will have expressed for the reception of newsletters and commercial offers.
Newsletters
Following the creation of your account and if you have not objected, you will be able to receive information and offers from nomdunepipe.shop by email. These newsletters allow you to stay informed about nomdunepipe.shop news and the advantages you can benefit from.
Phone calls
If you have not objected, you can be contacted by our team for the follow-up of your order or an after-sales request.
Product alerts
We offer you alerts in order to be kept informed by email of the availability of the product you are interested in.
For how long are my personal data processed?
The length of time your personal data is kept is related to the service to which they are associated and in any case, for the duration of the commercial relationship and/or fiscal, accounting and tax necessities and the management of possible disputes. They will then be deleted.
Who are the Recipients of my data?
The data we collect may be passed on to service providers (subcontractors) – which nomdunepipe.shop uses for the realization of its services, e.g. for the management, execution, processing and payment of your orders, as well as for marketing purposes.
How do I express my choices about the use of my data?
In accordance with the law n° 78-17 of January 6, 1978 relating to data processing, the files and freedoms, modified by the GDRP, you have several rights for the management of your data:
– the right to oppose to our processing of your personal data;
– the right to access your personal data that we process;
– the right to rectify them;
– the right to erasure;
– the right to the portability of your data;
– the right to limitation of processing;
– the right to set guidelines for the storage, deletion and disclosure of your personal data after your death;
How to exercise this right?
You can exercise your right at any time:
– Via our contact form
– By mail sent to the following address: CHAPUIS-COMOY & Cie sarl, BP 30082, 39200 SAINT-CLAUDE, FRANCE
It is advisable to indicate us your name, first name, e-mail and address and by mentioning the reason for your request and/or the right you wish to exercise and to join imperatively a valid proof of identity. If you would like further information on the content of these rights, please contact us at the above-mentioned address. We will provide you with our responses to your requests as soon as possible and in any event within one month of receipt of your requests.
Please note that nomdunepipe.shop is not responsible for the use that is made of your data by social networks for their own account.
Our site uses “plug-ins” or social modules. These include the small “like” and “share” buttons on third-party social networks such as Facebook, Instagram and Pinterest that you can find on our nomdunepipe.shop site. They allow you to “like” and share information from our nomdunepipe.shop site with your friends on social networks. When you visit a page of our nomdunepipe.shop site containing social plug-ins or modules, a connection is established with the servers of the social networks (Facebook, Instagram, …) which are then informed that you have accessed the corresponding page of the nomdunepipe.shop site you visited, even if you do not have a Facebook user account, even if you are not connected to your Facebook account. If you use plug-ins (e.g. like), your actions can be recorded and published on your accounts in social networks according to the settings of your social network account. If you do not want social networks to publish your actions from the plug-ins in your social network accounts, you must log out of your social networks before visiting our site.
What Cookies are used for ad targeting?
In order to provide an optimal service, nomdunepipe.shop places cookies on users’ computer equipment.
A cookie is a text file that can be saved, subject to your choices, in a dedicated space on the hard disk of your terminal (computer, tablet …) when you consult an online service through your browser. It is transmitted by the server of a website to your browser. Each cookie is assigned an anonymous identifier. The cookie file allows its sender to identify the terminal in which it is stored during the period of validity or registration of the cookie concerned. These cookies are used in particular to facilitate user access to their accounts, to store the contents of the basket until the purchase is completed and to provide product information. Thanks to these cookies, nomdunepipe.shop can also personalize future visits and allow the customer to save time when finalizing his orders. A cookie cannot be traced back to a physical person.
Google Analytics cookies allow us to establish statistics on the frequentation of the www.nomdunepipe.shop website and to detect navigation problems in order to monitor and improve the quality of our services.
You have the possibility to disable cookies in your browser by going to the options of your browser.
Personal data Protection Policy – Update
This Policy may be updated periodically and without notice. Any modification comes into force immediately upon publication of the new Personal Data Protection Policy on the nomdunepipe.shop website. We use your personal data in accordance with the Policy in force at the time you submit such data to us. We will notify you of any material changes to our Policy and will seek your consent if necessary and if it affects the purpose for which we collect your personal data. In order to always comply with the regulations, this Policy is reviewed annually by our services.